Can't connect
Step-by-step fixes when connecting axhub to your AI app on the install page.
Find the step you're stuck on from the install page. There's nothing to download. Your Claude or ChatGPT app does the connecting.
Which AI app should I pick?
| Your account | Pick |
|---|---|
| Claude Pro or higher | Claude |
| ChatGPT (free works) | ChatGPT |
| Neither | Choose None and create a free ChatGPT account |
| Cursor, terminal, or another tool | Choose Other tools and paste the copied request |
Claude's free plan doesn't include Claude Code, so it can't connect. Switch to ChatGPT instead.
I don't have the app
Get the app opens the download page. Install it, come back, and choose Installed.
- Claude: Claude desktop app
- ChatGPT: Codex app
If your work computer blocks installs, ask IT to install the app above.
«Open» doesn't open the app
| Symptom | Fix |
|---|---|
| Nothing happens | Make sure the app is installed, open it once, then choose Open again |
| The browser asks to open the app | Choose Open. You can tick the box so it stops asking |
| The app opened but the message box is empty | Signing in to the app clears the request. Sign in, then choose Open again |
| Still won't open | The app won't open takes you back to the install step |
It stopped after I pressed send
| Symptom | Fix |
|---|---|
| It asks permission to run a command | Choose Allow. Everything installs inside your user folder |
| It stopped partway | Send «keep going» to the app |
| It stops at the same place again | Copy the error text from the app and include it when you contact us |
| It asks for an admin password | Usually not needed. If it keeps asking, ask IT for help |
| Downloads are blocked (company network) | Ask IT to allow axhub.ai, api.axhub.ai, and cli.axhub.ai |
The approval screen looks wrong
| Symptom | Fix |
|---|---|
| No approval screen | Open the address the app shows in your browser |
| It asks me to sign in | Sign in with your company's axhub account, then approve |
| Approved with the wrong account | Send «log out of axhub and log in again» to the app, then approve with the right account |
«Ready» appeared but the page didn't move
Choose «Ready» appeared on the install page. Then quit and reopen your AI app. axhub turns on inside the app after a restart.
Still stuck
Choose Contact us at the bottom of the install page. You don't need to sign in. Include the step you're on and any error text from the app.